COVID-19 Shipping Update
Restrictions are easing a little now making shipping easier, however my local post office is still operating with restricted hours and Scottish schools don't return until August so trips to the delivery office will remain once a week for the time-being.
I am still shipping within the UK and Internationally.
The following steps remain in place with regards to my shipping and the current running of my business.
1) All dyeing already takes place at home and I have all my equipment at home.
2) All postage is already paid online and printed at home. Parcels are then dropped at the delivery office with minimal contact, this will continue but I will be reducing my trips to the delivery office to once a week.
3) If I get chance (around my two young boys) to pack orders outside the above weekly postage trip then small UK orders (less than 3 skeins) will be popped in the post box at the end of my road.
With regards to international shipping, please expect delays! I have made the decision to send all international parcels as Tracked so that they will be insured against loss. I am keeping up to date with international postage and which countries are being restricted, so far they aren't countries I regularly ship too.
I will keep this updated as information changes. If you have any questions or concerns then please feel free to contact me at Giddyyarns@gmail.com
(updated 9th July 2020)
Ready To Ship
I aim to ship all ready-to-ship packages within 3-5 working days of ordering.
Standard Delivery within the UK (see above for current international shipping) is sent via Royal mail 1st Class. At check out you have the option to upgrade to Tracked and Signed delivery, which offers protection if your package becomes lost. I accept no responsibility for lost of missing items unless the item has been sent Tracked and Signed.
Shipping is calculated depending on the weight of your order.
Royal Mail doesn't count packages as lost until 10 working days (Mon-Fri) have passed in the UK and 20 working days for Europe and 25 for the rest of the world, so please bear this in mind when contacting me about missing parcels, I am unable to replace or refund your order until this time has passed.
Estimated dispatch dates are included in all pre-order shop listings.
Please note that if you purchase something ready-to-ship alongside your pre-order then the ready-to-ship item will not be dispatch until the pre-order is ready. If you would like ready-to-ship items sooner then you will need to make two separate orders.
When Pre-orders ship they will be shipped in accordance to the Ready-to-ship info above.
Shipping estimates for Dyed-To-Order listings may vary depending on how busy I am but generally you can expect to you dyed-to-order item to ship within 4 weeks of ordering.
I tend to ship dyed-to-order items as and when they are completed so you may find that one order takes 1 week before dispatch whilst another may take 3.5 weeks. But be assured any orders will be shipped within 4 weeks.